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At Arun Church we run a huge variety of activities for children, young people and adults. We recognise that occasionally things can go wrong and we may not always provide the service you are expecting. This is why we have a complaints system; so you can let us know what's gone wrong, and hopefully, we can put it right and learn from it.

You can view our full complaints policy by clicking the button below.

view our policy

Where possible, if you have a concern about an aspect of our service, you should initially talk with a member of the team regarding your concern. They will, in the first instance, try to resolve the matter informally for you. This is often possible and can mean that the problem is sorted out simply and more quickly

If an informal solution has been tried and not resolved the issue, or if you feel that informal discussions are inadequate or likely to be ineffective, you can make a complaint.